All products are originally handcrafted by the Indigenous artisans of the Q’ero community of the High Andes of Peru. The artistry is 1,000’s of years old and represents the relationship of humanity to the cosmos – patterns that are like software for our modern technology – except they represent humanity’s place in the universe and how we influence and co-create our existence within the universe. Irregularities may be present as is normal with human-crafted products. These details make these hand-crafted products more interesting and unique like the individuals who lovingly created them. We cannot do refunds or exchanges because it is not cost effective to travel to Q’ero community and cover these additional international postage fees. We are, however, extremely grateful for your understanding and support of this ancient tradition and community’s way of life. All charges will appear as Whole Earth Engineering, Inc. Munay Sonqo.